Would I win a "Item Not Delivered" dispute without proof-of-delivery for a $2200 sale?
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Buyer purchased a $2200 item from me on Friday the 5th. Tracking marked delivered Monday the 9th, I specifically paid for 2-Day Shipping. Buyer messages me until Friday 13th saying it's not delivered. I have a picture of the package before I sent it out, and I still have my reciept, both of which I sent to him on the 5th.
He messaged me saying that tracking hadn't been updating, and I responded within 10 minutes showing him that, yes, tracking did indeed work. He said he tried contacting me three times, and when I asked him for the messages, he failed to prove he did. He requested fast shipping but only remembered about his 2 grand purchase a week later.
I have no signature confirmation, just tracking and my reciept. Would PayPal side with me without signature confirmation, or would they side with him despite the holes in his story?
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Hello @jonatanr819,
Welcome to the PayPal community and thank you for your post.
If a buyer states they have not received an item they bought, we would request a tracking number from the seller to show if the item has been delivered. If it shows it has been delivered to the buyers address, we would deny the claim.
-Donna
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