File Complaint Against Final Decision of Resolution Center Staff To Deny A Refund Claim

[MMSamuel]

Can't Find Any Way To File Complaint Against A Final/Appealed Decision of Resolution Center Staff To Deny A Refund Claim, In Which Resolution Staff Doesn't Give Justification To Their Decision and Ignore Escape My Questions

[kernowlass]

@MMSamuel 

Which dispute type was it?

If it was 'not as described' then it has to be significantly other than as described to win a dispute. Paypal don't get involved with quality of items normally.

You can appeal within 10 days by contacting customer services as long as you have new information that was not available to them when they made their first decision.

[MMSamuel]

My Appeal was Denied by paypal without Giving Justification

Type of Dispute is: Never Received Purchased Goods

Simply Paypal Accepted Courier Claim that they Delivered the shipment but Escapes My Questions/Issues:

What Is The Name of The Person Who Received My Package with "Picture of Signature", Or Even if shipment was left at door, Where Exactly Was My Package Left with "Delivery Photo"

Strangely, on UPS "Courier" Web Site, Tracking Page, The Field of "Proof of Delivery" Picture/Photo is Empty for my shipment ?! And Both Merchant and Courier Neglect My Request for this Proof of Delivery Picture/Photo

[kernowlass]

@MMSamuel 

Paypal is just a payment processor that gives you 'some' buyer and 'some' seller protection.
So disputes for non receipt of item are mostly automated. Seller provides tracking that shows delivery = seller wins.
So then its your turn to do some work to assist Paypal in recovering your purchase price from your seller.

Firstly ring Paypal customer services and tell them that the number is fake or that the item was shown as shipped before you purchased it. With that information they may well just issue you a refund.

Secondly if they don't then... APPEAL
To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. THEY DON'T HAVE TO SAY WHICH ADDRESS IT WAS SENT TO, JUST THAT IT WAS NOT DELIVERED TO YOUR ADDRESS.

Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click contact at the bottom of the page, or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your Paypal payment that way and see if they will do a chargeback for you?

[sabnazzy]

Case against Temu seller for items sent to wrong address went against me. I want to appeal there descion and am very very annoyed that the customer rep who opened the case for me didn't understand the problem. Am so annoyed and angry with Pay Pal i will find out who there competitor is and make future transactions with them.

Dispute Case ID

PP-R-AWC-522822632

Transaction Amount

$121.63 NZD

Dispute Amount

$121.63 NZD

Transaction ID

8EB37420EJ8590050

Transaction Date

21 March 2024