Someone can't send me money

[nuhamaulana19]

Someone want to send me money, but an error message appear: "Sorry, this recipient can't accept payments at the moment." What happen with my account, why it happen, and how to fix it? I've contacted the Customer Support but never get answer

[kernowlass]

@nuhamaulana19 

Have you verified your paypal account by adding and confirming a bank account or card?

Have you confirmed your email address?

Is the person sending funds in your currency or another one?

[nuhamaulana19]

Hi @kernowlass 

I've indeed verified my account and confirmed my email. Over the past 2-4 years, I've been consistently using PayPal for both receiving and sending money. While the sender has successfully sent me money several times before, I'm uncertain as to why they're encountering difficulties now