Thanks to all for the update. Yes, it is an absolute nightmare. I am afraid that even the people, who already have their money, don´t know, how that happened. It seems to me that there really is no logic in this mess. I called support again, they promised to investigate the matter and get back to me at the end of the day, of course, nothing happened. Yes, it is humiliating to describe the issue over and over again and beg for our own money. It is also very tiring and stressful to think about it every single day. I am totally disgusted with all of this.
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