PAY PAL APP ASKING TO "SCAN CREDIT CARD"

[Newspaper]

PayPal App is asking to "Scan Credit Card". I've never had this asked before when putting in credit card information manually. Now the app will not allow me to hit "next" to process the payment.  I don't have the card in front of me, customer gave information on my invoice.  What now? How do I get around this?  Please help! 

[snowshoe]

Suggest opening a Tech Support ticket. 

Tech Suppor link:

https://ppmts.custhelp.com/app/home

(To submit a ticket, you have to setup an account first, then you can submit and track your question.)

You can also try customer support to see what they say.

If you were able to do a card not present transaction in the past but, cannot do one now, then perhaps something has changed behind the scenes.  

[Newspaper]

I've sent a message to customer support but they have not gotten back to me yet. I might just try calling them. This is very frustrating as processing credit cards was very simple two weeks ago and now I can't get any of my payments processed.  

Thanks for the suggestions. 

[snowshoe]

Let us know what you find out.  If they did make a change that you can't do a card not present transaction anymore, that's really going to make some some folks very unhappy.  PayPal has another product, Virtual Terminal, where as you can do a card not present transaction but, Virtual Terminal costs $30 a month where PayPal Here is free.  Just wondering if they figured that out and made some changes to PayPal Here so that feature is no longer available.  Hope not!

[Newspaper]

So, I called twice to technical support and the first guy told me that I needed to delete my PayPal here app and reinstall. I did that and again it was asking for me to "scan card".  So, I called again and the second lady told me that "scan card" only shows up if the information inputted is incorrect. I doubted that, but said, okay, I will verify information. Verified information with customer and everything was exactly as I inputted.  SOOOO, I have to call AGAIN to see what the heck is going on. At least the first guy admitted that there was a problem with the "scan card" thing and that it shouldn't be doing that. What a total waste of time and BTW, I still have not heard anything back from the email I sent over 24 hours ago asking for assistance.  Oh, also, when calling, going through the prompts is horrible.