Hi classic12,
Welcome! 🙂
You stated that his was previously working until recent changes were made to your PayPal account information. This is unusual because I would not expect that any PayPal profile changes would result in this happening. When you say the information is not being included in the data returned from PayPal, are you referring to Instant Payment Notifications, Payment Data Transfer or email notifications?
I'm going to assume that you are using basic PayPal Payments Standard buttons. There are a couple different ways to pass custom information to the PayPal checkout. One way is to set the "custom" variable. This would pass information through to you but the information stored in this variable would not be visible to the buyer.
Another option is to use the on1 and os1 variables. This information would be visible to the buyer during checkout and also appear in the payment details. These variables are normally used for multiple checkout options (ie. if a particular item has different color or size options) but it can also be used to pass other information as well.
Then there is the most common method of putting the order, receipt or ticket number in the Item name or Invoice ID options.
To view all the variables supported with PayPal buttons visit:
HTML Variables for PayPal Payments Standard
These options are usually set in the website code so that would be the first place I check. Have there been any changes to your website code?
If you're using a 3rd party shopping cart or API based solution, I recommend contacting the shopping cart provider or your developer for assistance.
I hope this helps. 🙂
- Frank
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