December 31, 1969 ?

yuh
Contributor
Contributor

Hello

 

Earlier today I checked my PayPal and saw that I would get the funds into my balance on September 11th 2017.

 

An hour later I checked my paypal again and now its saying  "Until Defined"

 

I checked the transaction, presses the "Get estimated delivery date" and now it saying that I will get the payment on December 31, 1969

 

How can I fix this ???

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2 REPLIES 2

Quandary
Advisor
Advisor

Seems there's glitch as you are not alone in asking about unusual date changes - it's not something you can fix on your end however, it's best to report the issue to customer support.

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PayPal_Olivia
Moderator
Moderator

Hi yuh,

 

I'm sorry to hear that you've run into that issue. It does surface from time to time, and when it does, the payment must be made available by a customer support representative. A support teammate can only release the payment if the requirements have been met, however.

 

If the payment has been held for 21 full days and has no disputes or chargebacks associated, it can be released. If the item is physical and tracking shows that the item has been delivered at least 3 days ago, then it can be released prior to the 21 days. If the item is intangible or a service and it was marked as processed, the funds can be released 7 days afterward for a domestic payment, and 14 days afterward if it was an international payment.

 

You can reach customer support by Facebook, Twitter, or phone or email.

 

I hope this helps!

 

Olivia

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