... Did not have a chance to review order?! No Payment Confirmation Screen!

coolspot
Contributor
Contributor

Hi all,

 

I was ordering some software off a shareware developer's site and I was not presented with a confirmation screen. After selecting to pay with PayPal, the bottom of the PayPal screen says, "You'll be able to review your order before you complete your purchase".

 

So I click "Agree and Continue" and I was immediately I was charged for the item!

 

Here is the screen where it skips the payment confirmation:

 Capture.PNG

 

 

 

 

 

There was no payment confirmation screen?

 

Why is that?

Login to Me Too
1 REPLY 1

coolspot
Contributor
Contributor

I followed up with PayPal support and got tihs response:

 

Thank you for all of this information! I tested out the link you sent me and you are correct in noting that there is no confirmation page after clicking on "Agree and Accept." Since this seems to be an error with the merchant's site, we cannot issue to refund outright as of yet. I know this may be inconvenient but the quickest way of getting this issue resolved would be to reach out to the merchant, inform them of the situation and ask them for a refund. Otherwise, you can also file a billing dispute by following the directions on this link: goo.gl/AitrMx.

 

Yes, likely this is an error with the merchant's site, but the fact that there is no confirmation screen, the merchant is able to bill ANYTHING they like to the customer. This seems to be a huge flaw with PayPal's security. In my case, I was billed in a different currency and a billing agreement was setup - obviously there was no mention of this prior to my clicking "Agree and Continue".

 

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.