Just got frauded need help

zDiGnitY
Contributor
Contributor

Hello community,

 

When I woke up this morning, I realized an email by paypal (official one) and went to check my paypal account to make sure it was fine.

 

There was a transaction 3 days ago, which was not done by me 100% sure because I haven't used my paypal or either made a transaction that day.

 

My bank account is now empty, my credit card is loaded.

 

I didn't know what to do, so I searched on paypal resolution center and opened a dispute to mention I didn't made that transaction and hopefully get a refund. Then I ran anti-spyware , anti-virus programs on offline mode to check if I was infected. Then I changed all my password from any important account I have. Activated the double secure thing which require an extra digital number sent on my phone for paypal to log in.

 

So it's been a good 10 hours since I opened my dispute and still no news. Thing is I need my money to get food, travel, and stuff .. It's kind a hurry.

 

Is there any other actions I should take ? which one please help me out.

 

Thanks,

Alex,

 

 

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@zDiGnitY

 

Depends what dispute did you open?


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zDiGnitY
Contributor
Contributor

Reason for Dispute:

Unauthorized

Status:

Waiting For Seller's Response

Status Details:

PayPal is investigating your unauthorized activity claim, and the seller has been asked to provide additional information within seven days.
24-Apr-2017PayPalEmail sent to seller
24-Apr-2017PayPalEmail sent to buyer
24-Apr-2017BuyerUnauthorized case initiated
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kernowlass
Esteemed Advisor
Esteemed Advisor

@zDiGnitY

 

Well paypal are waiting on the sellers response so you just have to wait until paypal finish the investigation.

 

Good luck.


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Kudos / Solution appreciated.
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