Random card on my PayPal account?!

SaCleoCheater
New Community Member

I was checking my PayPal transactions, and a recent transaction I should have paid for via my debit card was paid with a random, unknown card ending in a number I don't recognise. 

 

Looking under my "preferred ways to pay" shows the card in my account (and only that card, not my actual debit card), however I did not add this card and neither did I get any emails saying I had made changes to my account, so I do not believe my account is compromised. 

 

I have re-added my correct debit card to my account (although I have to go through the verification process again) and changed my preferred payment method back to this card, though one small payment has apparently been issued to that card - confirmed by the fact this transaction is not present on my bank statement. 

 

Is this a technical glitch? Who can I talk to in order to resolve this issue? 

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1 REPLY 1

PayPal_Lisa
Moderator
Moderator

Hi @SaCleoCheater,

 

I'm sorry about the trouble with an unknown card on the account. I recommend reaching out to us by clicking Help & Contact at the bottom of the PayPal page for assistance. 

 

-Lisa

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