Buyer claiming non reciept

[kimberleybonnar]

I had sold something. . I had asked for paypal as safe.. The buyer is saying the item is not recieved.. even tho I posted first class last Thursday. .. asking for refund yet I can't trace my goods... I sent pictures of package and getting g posted in postbox... can I do.anything

[DPCreations]

You can either refund on your own or wait for the buyer to file a claim for non-receipt with PayPal and PayPal will do the refund.

PayPal REQUIRES documented proof of delivery with a tracking number from the postal service or other shipping service.

PayPal IS safe, but PayPal will not protect from poor judgement 

Before selling more items you should read and understand PayPal policies for buyer and seller protection.   Click on Legal Agreements at the bottom of the page for more information.