Cancelled best buy order.

[satanicaleve]

Earlier today I went to go order a monitor on best buy's website for store pick up. I had 243.15 in my paypal account to use in ordering the item. The total price of the item was 304.14, I figured I'd use the 243.15 and put the rest on my credit card. However when I went to place the order I got an error message stating "We're sorry, we're unable to process your order with PayPal at this time. Please use another form of payment to proceed with your order".  I ended up going through with the order again and went through without any problems. However I noticed that the full 304.14 looked like it was charged to my credit card.  I ended up cancelling the order from best buy and it refunded it

That is the info right there for the refund.
Sep 18, 2014 Charge From Credit Card CompletedYour transfer from your credit card to your PayPal account is complete.Your transfer from your credit card to your PayPal account is complete. Details $304.14 USD
Sep 18, 2014 Express Checkout Payment Sent RefundedThe seller has refunded this payment in full.The seller has refunded this payment in full. ... -$304.14 USD
Sep 18, 2014 Refund Completed Details $304.14 USD
Sep 18, 2014 Credit to Credit Card Completed Details -$304.14 USD
Original Order:
Total Payment: -$304.14 USD
-$304.14 USD

However the 243.15 never got put back into my paypal account and I have a pending status on my cancelled order in paypal

Original Order
Date Type Status Details Amount
Sep 18, 2014 Order To BestBuy.com Pending ... -$304.14 USD

Related Transaction
Date Type Status Details Amount
Sep 18, 2014 Pending Balance Payment Placed Details -$243.15 USD
Original Order:
Total Payment: -$304.14 USD
$0.00 USD

I wonder when you cancel an order that is paid half credit card and half paypal does the full amount go back on the credit card and did the full amount end up being credited back to my credit card?

I just want to know because I don't want to lose the 243.15 from my paypal account

[snowshoe]

Suggest that you follow-up with customer support with your concerns - as they can review your transaction records, they should be able to help you out.  This can be done via email, phone or through Twitter @AskPayPal or via Private Message on their Facebook page at https://www.facebook.com/PayPal

[satanicaleve]

That is what I figured I'd have to do. Just hoping I wasn't double charged for the glitch. Best buy did refund the order on their end and the pending status refers to the order that was cancelled. WIll contact CS

[Temp20230112AI]

I ordered 2 Apple tvs to be picked up from best buy I ended up getting same error as you with all the same issues only now the transaction is pending still after 6 months how did you resolve your issue please help