HELP! customers get error at checkout "Unable to process payment. Please contact the merchant"

[RMax]

Quite a few of my online customers are getting this error message at checkout: "Unable to process payment. Please contact the merchant as the shipping address provided by the merchant is invalid, and the merchant has requested." Can someone Please Help?! How can I fix this? Or what do I tell the customer to do to resolve the issue? Thanks in Advance!!

[abeal49]

I have been trying to buy an item on eBay for days now, getting the error message that they can't process the payment. I thought maybe my credit card was out of date or something but that wasn't it. I have tried repeatedly to resolve this through Their customer service but all they do is tell me I have a message in their message center and they provide a link. The message consists of a subject title and an empty white box. And a reply button. When I tell them I can't see any message they send me another email with a link to the message center. Lather, rinse, repeat. We are now in an endless loop.

[abeal49]

Since I am not the only one I called the customer support center. I think the call center is in Pakistan. The person I talked to could not comprehend the problem so I hung up.

[RMax]

WOOOW! I thought this would be an easy fix. Something like "address field has an error" like missing a digit in the zip code or something like that. 

[kevinthomas]

As a seller i'm having same issue with buyers being unable to purchase my items on buy it now button or unable to use add to cart feature. They are unable to use paypal with hiccup message and asked to use alternative paying method...Ive been selling on ebay over 20 years and my sales are down 55% past month due to this isue. Ive called ebay and paypal everyday for last 6 days with no success...buyer cant even buy it or pay for it....i'm very upset!!!! Major loss in sales with no end in sight !!!!

[abeal49]

What do we have to do to get PayPal to notice the problem? I was wondering if we have to flag one of these comments as inappropriate. Then maybe a mod would read it? Hey mods!!! Read this thread!

[WipedOut]

I actually had the same problem on ebay trying to pay via the checkout with credit card directly.  Kept coming up with that error message until i logged into PP to pay for the item.  Seems to be ebay related 

[abeal49]

Yes PayPal seems to be working on other sites. It's eBay. Now we just have to get eBay to admit it.

[AVG]

Same problem here since mid of August. Lots of transactions lots and can't find a way out. Checout from my online shop works perfectly for European based address but messes up with USA, Canada and other "overseas".....