Sent money via paypal balance but it is not showing up in receivers account

trof
Contributor
Contributor

I bought something from someone on craigslist and we have been texting back and forth. I agreed to pay him X amount and I sent the money via paypal balance. The reciever got a confirmation email that he recieved the money but it is not showing up in his account. I have seen pictures of the email and the account page. Why is the money not showing up?

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8 REPLIES 8

kernowlass
Esteemed Advisor
Esteemed Advisor

@trof

 

What does it say next to the transaction in your paypal account, is it completed, pending, unclaimed and if so does it have a cancel option.

 

Secondly how did you pay > goods / service or family / friends.


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trof
Contributor
Contributor
The transaction is completed and I sent the money through goods and services. I cannot cancel.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@trof

 

Then you have paid and he has received it.

 

If the transaction is showing in his paypal account but the funds not in his balance then it could be that he has bought something AFTER you paid and those funds were used for his purchase.

 

 


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trof
Contributor
Contributor
But that's the problem. It is NOT showing in his account. He hasn't bought anything since. It's simply not showing up in his account. He won't ship the item to me until it does show up, so I'm stuck in a stand still because of a PayPal error.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@trof

 

There is no error.

 

If he does not send the item then file for item not received via the resolution in your paypal account to get your money back.


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trof
Contributor
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But the money is not showing up in his account, he has sent me screenshots. The only reason he won't send the item is because PayPal will not display our transaction in his account summary.
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DPCreations
Frequent Advisor
Frequent Advisor

Don't be concerned with he says is or is not in his account; that is a problem, if exists, between him and PayPal, not you.

 

Be concerned with YOUR money and your account; just file a dispute with PayPal for item not received.  PayPal will take care of the seller.

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robbiedoo2001
Contributor
Contributor

I sent money to someone, but it's not in their account yet.

It shows that they received something, but the amount is not in their account. So, where is it?

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