Southwest transaction still pending

cnb77
Contributor
Contributor

Has anyone had to deal with this?  I made a purchase on Southwest via PayPal.  Normally my instant transfers come out instantly.  This one has been pending for several days.  I called PayPal, who said Southwest needed to do something on their end to request the transfer.  Southwest asked me to call PayPal because everything looked okay on their end.  I don't want this transaction to expire and end up losing my tickets and having to buy them at a higher fare, or worse, show up at the airport and find out my family has no place on the flight.  I'm reading about several other people having this issue, but nobody has posted what the outcome was.  Thanks!

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4 REPLIES 4

kernowlass
Esteemed Advisor
Esteemed Advisor

When you pay a company (rather than an ebay seller or individual), then it is always pending until that company processes your order and captures the pending payment.

If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment.


Advice is voluntary.
Kudos / Solution appreciated.
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Kts
Contributor
Contributor

cnb77 -  I find that I have the same situation. Since it's been 2 months since your post, were there any unresolved issues with your payment / flight plans?  Has your flight payment processed accordingly? I hope you can help!

 

Thanks, K

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cnb77
Contributor
Contributor

The trip hasn't occurred yet, but the payment was finally deducted after about one week.

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Kts
Contributor
Contributor

Good to know, since my trip will occur much sooner....  thanks for the reply! (c:  K

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