Ach time frames with PayPal

[ppsksbd]

Why does say it's out of there hands when it is not. I just finished going over ach standards document and PayPal is crazy. There customer service supervisor told me "if I keep calling it is not going to make the money appear faster " This is from a supervisor I asked to get transferred to because I have been on the phone with PayPal 6 times and had to refund 2 payments because of this. I do not think there representatives have a clear understanding of how the ach system works and are just reading a script given to them. It took me hr to read and understand it and I bet I have a better knowledge of it then them. They need to be upfront and let customers know they are the ones holding the funds and quit blaming it on the ach system. It all comes down to holding onto money that is not theirs to collect the interest. If a company has a total of a billion dollars they are holding and if you release before a certian time you will not collect interest for that day so they make the old ach excuse to hold onto the money. This is 2016 not 1970 so quit trying to say that ach is slower then snail mail. Also teach your managers proper customer service skills because the one I talked to was no help and rude to the point of me hanging up. Your rich enough PayPal so quit holding money that is not yours.

[Whac-A-Mole]

tell us more about your transfer.

there are 4 levels of transfer within ACH,Paypal ues the slowest and cheapest,3-4 days,dont forget once your bank receives these transfers ,it would take time for them to allocate to individual accounts.

if for some reason,they are experiencing problem with their computer systems and scheduling,it could be delayed.

so it would be 3-5 days.

If you are with a small bank which has corresponding relationship with another bank,there would be more delay.

[ppsksbd]

I had linked my checking act and confirmed it. I then sold 2 items on eBay and tried to print shipping labels and it said PayPal was refusing funds for shipping but yet there hold the funds. I then transferred 100 to PayPal wed night to cover cost and more. PayPal states that it is a good back up but then keep a hold on the money. I refunded my buyers Saturday because I was still unable to ship because of my money being tied up in PayPal with the ach hold. I have been on the phone 5 or 6 times and to me it seems like they think I'm trying to pull some scam even though I have passed all their security checks. Money is still not avaible and it's all I have for the week. Below is ach guidelines and transfers should take a day now not a week. When they want money you can bet it will be deducted same day or next. They have two standards one for customers receiving their own money and another when they deduct money that makes them a profit. On top of this I think their customer service sucks. Who in any buisinrss talks to a customer like that ? Am I frustrated ? Yes. Will things change no. I know im going to look into filling a class action lawsuit on them because if you read the clearing house standards below they are violating them. Currently, most ACH payments are settled on the next business day. There are many uses of ACH payments, however, for which businesses and consumers could benefit from same-day processing. This NACHA rule change will enable ACH Originators that desire same-day processing the option to send same-day ACH transactions to accounts at any receiving financial institution (RDFI). The Rule includes a “Same Day Fee” on each Same Day ACH transaction so that RDFIs would recover, on average, their costs for enabling and supporting Same Day ACH. The Rule will enable the option for same-day ACH payments through new ACH Network functionality, without affecting existing ACH schedules and capabilities: Originating financial institutions (ODFIs) will be able to submit files of same-day ACH payments through two new clearing windows provided by the ACH Operators (Note: The actual ACH Operator schedules are not determined by the NACHA Operating Rules.): though I have went through all security checks they have. I was told Saturday by a supervisor that money would be released today and it's still on hold but ach releases around 10 am. This has been a nightmare and not only did I loose my auction money but I can't access my personal money and it's all I have for the week.

[Whac-A-Mole]

if you sold them on Ebay,you should use Ebay to print shipping labels,it will come out of your Ebay payments,no need to go to Paypal

[ppsksbd]

That is what I planned on doing from the beginning. If that had taken place I would not be here complaining. When I clicked on print link it denied saying they do not ship to foreign countries and it was going to Kentucky (USA) not foreign. I'll will attach the screen shot I took because I knew problems where going to happen. The other item I tried to print and it said PayPal was refusing to release shipping funds. I was NOT trying to get access to the auction funds only shipping like I have done repeatidly before. Holding the auction money until customer recieves product is a good thing I agree with. So after I couldn't get the labels printed I transferred my personal money to the account to cover shipping and now it has been stuck in PayPal limbo since wed night. By Saturday I was so tired of dealing with PayPal that I refunded the money to the buyers (items are still at post office waiting for shipping to be paid). So I refunded auctions and the only money I have left is in between some mystery barrier PayPal says is there. So I have zero money my items are in limbo the customer is probably mad and my living money is in is who knows what limbo. Do you see why I'm upset ? Everytime I call they have a security person speak to me is it a coinsidence ? I don't think so there probably trying to play detective for no reason when they should be worried about all the accounts that the real bad guys are stealing don't you agree? Finally I was told money would be released today and low and behold it still in never never land. To top it off I went and changed payment type for my auctions and it won't let you list and forces you to use PayPal. When I first started on eBay the seller could chose any payment type they wanted with no problems. Now they have a illegal monopoly on eBay where it forces a person to use PayPal or not sell there product. I'm so through with PayPal and eBay and just want my money so I can close my accounts. I made sure my bank would no longer just let them take money and as soon as my transfer goes through I will close my PayPal account. They have rude customer service managers aka security dumb **bleep** that can't find a crime when it's happening all over their site. It will not let attach documents but if you wish to see them my email is <removed> it won't even let my post my email.

[Whac-A-Mole]

Did you sign up for GSP-Global shipping program,joint efforts of Pitney Bowles and Ebay where seller ship to Erlanger Kentucky and GSP will repack and ship overseas.

To get seller protection,all seller needs to do is to show it has shipped to Kentucky.

Ebay would only allow credit card payment or Paypal,no cash,no western union and no money order or check.

both Ebay and PAYPAL are pathetic,they rely on high volume  to stuff their face,so they have auto message and robots .

even third world country call centers are too expensive for them.