A buyer purchased a pair of used toddler shoes from me. She messaged me today and said first they smelled like smoke, and then when I told her no one in my house smokes, she said it's a strong smell but she's not exactly sure what it is. The shoes did NOT smell when they were shipped, certainly not like smoke. Am I obligated to accept a return of an item that is in worse condition than when it was sent? If I don't accept a return, she will file a claim. However, what happens if I tell her she can return and I receive them in bad condition?
