Buyer says sent payment, forwarded confirmation email, but I have no notification email or payment

mtrot
Contributor
Contributor

This all happened yesterday.  The buyer said that at 4pm PayPal indicated the payment was "pending", and that it could take a few hours to complete.  He also said that he has $200 in the account.  The amount of the payment was ~$87.

 

Later, he emailed me and stated this:

 

"I was reading about the pending payment on the PayPal site. It says it can take up to three days before you get paid. They have already took the money out of my account."

 

Then, this morning, he forwarded to me his confirmation of payment email from PayPal(which was dated Feb. 3, 2017 at 3:30pm GMT.  The email seems to look legit, shows my correct PayPal email address, the correct amount, and includes a transaction number. 

 

So, does anybody have an idea what is going on here?  I've never had any delay when being sent payment via PayPal.  Why would PayPal tell him he "sent" the money, but it not show up in my PayPal account?   Is there any legit reason why PayPal might be delaying my payment?

 

Thanks!

 

 

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3 REPLIES 3

Whac-A-Mole
Frequent Advisor
Frequent Advisor

check your Paypal account,if the money is not there,then you did not  get paid/

you can search by transaction number,if it is not there,it is bogus or belonged to someone else/

Paypal will send you a payment notice saying you get cash,sometimes delayed,so it is good idea to check your account.

plenty of fake emails these days,it should come from paypal.com,not paypay1.com or payhere.com etc  

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mtrot
Contributor
Contributor

Thanks!  I looked around on PayPal.com and I couldn't find where I could search for the buyer's transaction number.  Where and how would I be able to do that?   BTW, his confirmation email which he forwarded to me appears to be from "service at paypal.com"

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Whac-A-Mole
Frequent Advisor
Frequent Advisor

the ISP address will be @ paypal.com

search by transaction number in your own paypal history,you cant search what is not yours.

actually if it is a recent transaction,you can just scroll down activities ,if you dont see it,then it is not there.

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