I'm receiving payments in USD, but Paypal show the transfer in Euros.

[alexjora87]

Hello, everyone.

I've recently been encountering a problem with paypal.I'm receiving payments in USD . I mainly work with clients from the US. Because of that, I've set my main and only currency as USD. My country of residence is Romania.

I have a long term client from whom I'm receiving payments on a permanent basis. The clients sends the agreed sum in USD, but in my account it shows up as converted to euros. I don't have an euro currency added to my account. The person sending the money also sends USD. The one and only currency I've added is in USD. It's happening for the third time now. It happened two times in a row, then received a payment from the same person in USD and now the last 2 transfers from the same person are being converted in Euros again.

It's very annoying. I'm already converting the amount to my local currency (romanian RON) when withdrawing to my card.

I'm basically forced to open a new currency in Euros just to receive a transfer that was made in USD, when my account is also in USD. 

I'm going through exchange 2 times, instead of once.

Thank you,

Alex

[sharpiemarker]

Contact PayPal customer service to report the glitch.  Click Contact on bottom of page.

[alexjora87]

Thank you for the reply.

I've already contacted Paypal by phone. They say that the client from the US chose on purpose to send it in euros. it's very strange since the sender is saying the payment was sent in dollars. Don't really know what to believe. The amount i received isn't a round sum. It seems to have been converted using some sort of exchange rate that's  much lower than the actual one.

[Whac-A-Mole]

It could be your client,tell him to look into his account?

Did he move and open a new account ?

what is his source of fund?

[alexjora87]

I'll ask the client once again more details. The only think he is sure of is that he sent the sum in dollars. I'll tell him to look up into his account for more details.

From what I know he signed up with paypal a few months ago, when we decided to use paypal as means of payment. Before that he never had a paypal account.

[alexjora87]

From what I know he uses his bank account to top up.

[sharpiemarker]

Are you sending invoices or is the client just using the Send Money function?

[alexjora87]

The client is just using the Send Money function to transfer the agreed amount. I guess I'll try to send an invoice in the future. It might eliminate this problem.

[sharpiemarker · Accepted solution]

Yep!  

[alexjora87]

Thank you everyone for helping!