Minecraft Payment declined (Help!!)

Mary_W
Contributor
Contributor

So I started off using a debit card, and that didn't work (which I later found out that it was because Minecraft was based In Sweden) So I decided to try to use PayPal, but the same thing happened. It won't accept it for some reason? I've tried and tried countless times, restarted my computer, etc. Help!

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5 REPLIES 5

slategray
Contributor
Contributor

First thing that you need to do is to make sure that you have enough money in your paypal account to complete the purchase. The next step is to make sure that you are putting in the correct paypal account information. If all this is correct and it still does not work you need to contact the sales help team as there may be a problem with your account. I hope this helped! have a nice day!

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Mary_W
Contributor
Contributor

I have enough money in, and It's the right one. I feel if I contact the sales team i wont get anything out of it. Here's the error: An error occurred while placing order, please verify credit card info and try again

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slategray
Contributor
Contributor

Im sorry that you feel that way about the sales team. But i promise you that they will help you. i had the same exact issue once and tried everything to resolve the issue but nothing worked. i contacted the sales team by chat and the representative helped me resolve the issue in just a few easy steps

 

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Mary_W
Contributor
Contributor

So how do I contact them?

 

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slategray
Contributor
Contributor

the customer service help team can be reached at this number.Go to https://www.paypal.com/help and click "Call Us" when you call you will get an automated voice thing. first follow the steps until you get to where it asks you to explain in a few words what your calling about then press zero. this will put you on the line to talk to a real person. now i will remind you that paypal is a very large and widely used website so you may have to wait a little while to talk with someone but rest assured that when you do your problem will be resolved. i hope ive helped you. let me know if you need anything else. have a nice day.

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