Missing items seller ignoring messages

Kgros12
Contributor
Contributor
I purchased children's clothes and some items were missing I was given a partial refund and told I'd be sent missing items since this took 3 months to resolve. I've yet to see items and seller won't communicate.
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5 REPLIES 5

DPCreations
Frequent Advisor
Frequent Advisor

You could try a dispute with PayPal for "not as described", but that would not be an easy resolution in part because you already got a part refund and in part because you would need to return items at your expense.  That would have unexpected results.

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Kgros12
Contributor
Contributor
I filed a dispute. But I accepted the offer when she said she'd partial refund and send missing item. But she said they were already mailed and that I could keep them. That was weeks ago.
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DPCreations
Frequent Advisor
Frequent Advisor

So you accepted the offer BEFORE you received the items and before they were even shippe, correct?  There is nothing to make the seller do anythin after you accepted the resolution.

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Kgros12
Contributor
Contributor
Yes. I've never done a dispute before. I didn't know doing that would make it to where I could no longer message via PayPal. Does PayPal have a number I could call. Would they be of any help?
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DPCreations
Frequent Advisor
Frequent Advisor

Click on Help & Contact at the bottom of the page and then the phone options on the next page.

 

Why do think PayPal would or should help?  You accepted the solution as it was at the time.

 

My guess is PayPal would not help.

 

Usually one appeals the results of a dispute, but you can't do that since you accepted already.

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