Paypal Crooked Currency Conversion Refund Policy

[janetter3]

Anyone else experience this pretty crooked issue?

This is the 2nd time this has happend to me and I will be calling PayPal later one to fight this but I purhcased an item a few motnhs ago and it was converted into GBP. Now I had asked for a refund and the seller isssued it via the refund button but when it hit my account I was $15 short the 1st time and $20 short this 2nd time. When I spoke to a rep the first time around they stated that when the refund is issued the conversion rate of THAT DAY kicks in which is complete crap as a receipt is just that, proof of what exactly I paid and should not be subject to any currency conversion of the present day. Its like if I went to TJ from California and paid in USD, if I went back the next week and showed my reciept for a refund it doesnt matter if dollar is worth more or less we should get back exactly what we paid nothing more and nothing less.

[kernowlass]

@janetter3

Currency rates change on a daily basis.

If i go and get some currency for a holiday and then give me xxx amount, then i go and buy some more and they give me yyy amount, I can't go and complain because i got xxx the first time.

Same with refunds, you got refunded the equivalent amount of dollars dependent on that days currency.

[janetter3]

You point doesnt even apply to this topic, you are talking about 2 seperate purhcases of present time. I full understand that curreny changes all the time I am talking about a refund for what exactly the buyer paid and exactly what is said on the receipt since its basically like an online store. If lets say $400 was taken out of my account, my paypal receipt says i paid $400 thus $400 is what I expect to be refuned. I would understand if the seller simply sent the money via "send money" THEN yes since its present time the current exchange rate should apply but if it simply pressing the refund button for a purhcase made in the past, just like returning something at the store you should get back 

EXACTLY what you paid despite the currency going up or down.

[kernowlass]

@janetter3

Not correct as you would not have paid in dollars you would have paid in say euros etc.

So say you paid the seller say 165 euros and funded that payment from your bank account ie 200 dollars.

Then you got a refund, the seller refunded you 165 euros but by the time you had the refund it had gone down to say 192 dollars.

You still got a full refund but by the time that refund was converted back you got less because at the time the conversion rate was lower.

I guess if it worked the other way and you got back MORE than you sent you would not be complaining?

[jcfurlong]

I'm based in UK and just used the Paypal resolution centre for the first time, to request a refund for an item not delivered (after 3 months, seller just wanted to keep my money).  Paid for the item in GBP, refunded yesterday in USD in USD, and I am 20 GBP down on the conversion rate!!  Funny, but my request for a refund was very clearly for the amount in GBP that the undelivered item cost me.  I will be taking it further without doubt.