A buyer purchased an expensive collectors item from me on Ebay ($1600) - it was sold as NWOT. I also purchased it from Ebay NWOT. This was a clothing item and it didn't fit me. It arrived to me in perfect condition and hung in my closet until I resold it. I sold it as "no return accepted".
The buyer messaged me with an hour of receiving it (looked at tracking info) and said it didn't fit and asked if she could return it. I said no - I don't accept returns. I shipped it to her with free shipping - cost me $50 with packaging, insurance, etc.
A week later she messaged me and said I have examined it further and I don't think this is NWOT so I'm going to claim this didn't meet the listing description. This item is PERFECT. Never worn - packaged perfectly, etc. She is simply stating this because I wouldn't accept the refund.
She then filed a claim with Paypal. I phoned both Ebay and Paypal and both stated on the phone that she could not return it as her motivation here was obvious. I just got the emailed decision from Paypal and they ARE forcing me to accept the refund. How can they do that? I am in WA state - after 3 days all sales are final as per the "cooling off" law. I have already spent the $1600 elsewhere so I don't have it to return to her - and also I will be out the $50 I spent to send it to her. How do I appeal?
