Problems linking Paypal Business account to DCU checking account?

[Jekell2018]

Hey Folks! 

I set up a Paypal business accont, and a brand new DCU business account for freelance work. I am trying to link these two accounts, but can't seem to have any success.  My DCU routing/checking account number were entered correctly, but Paypal gives me an email stating "Problem with your bank account"  and suggest info may be mistyped. 

Next step will be to call DCU and see what is up, but does anyone have any suggestions as to what this issue may be? Thanks all! 

-J

[Jekell2018]

My DCU business banking account is under my personal DCU  account log-in.  Because they share the same login, but different member numbers,I wonder if that complicates things? 

[Jekell2018]

Update:   Called DCU and they were baffled by this.   Really Frustrating. Just want to be able to use my account!

[Jekell2018]

I saw a suggestion to Clear your computer's cache, restart and try this process again - no luck. Still cannot confirm. What is going wrong? Can anyone answer? 

[PayPal_AshleyM]

Hey Jekell2018,

I'm sorry to hear about the trouble adding your bank, that definitely sounds frustrating. Based on the information you've provided, it sounds like there may be an issue with the account or routing number. If the routing number is incorrect, this will cause the adding of the bank to fail. Sometimes it's as simple as using the wire transfer routing number as opposed to the electronic transfer number. I would advise ensuring you have the correct number (it should be what shows up on the bottom of your checks). If you still run into issues, please contact us so we can see the problem on our end and assist. Thank you!

- Ashley M

[Jekell2018]

Hey Ashley.  

Thanks for your response, it was helpful.   Routing number is correct (as it appears on check and all)   THough, I have realised now that my DCU business bank account is under the same log-in as my personal DCU banking account, which is linked to my personal/previous Paypal account. I am going to unlink my DCU account from my former paypal, then try linking once again, with Business paypal account.