I received a payment for a job from a Brazilian, assuming that they would pay me in US dollars. They paid in Brazilian reais. The amount shows up in my balance, but I can't accept it or check the currency rate. It changed my over all balance, but the exchange rate is completely off (about half what it should be). What can I do? Is there someone at Paypal that I can contact about this transaction?
Thanks for the suggestion. I went into my profile (settings), but couldn't find any option related to foreign currency. Where should I look within the profile?
You can either accept it and convert to USD (and start billing your clients in USD with a PayPal invoice from now on) or bounce back the payment (deny it), send a PayPal invoice in USD for them to pay.
That's the problem. It didn't give the option to accept and/or to convert it to USD. It just shows the balance in Brazilian reais, and it shows my balance in USD as having increased as a result. But when I do the calculation of what the exchange rate should've been, it doesn't add up. So the problem is that I don't have an option to accept/convert. Any ideas of what else I could try?
The fee/rate is much higher than other currencies,if you have seen your balance goes up,Paypal may have already done the conversion into US dollars for you.
-Allow payments sent to me in a currency I do not hold: Yes, accept and convert them to U.S. Dollars. Additional charges apply. No, deny the payments Ask Me, decide accepting or denying each individual payment
