I used PayPal to purchase a service from a company that advertized quality results for a complete background check. After paying for the initial fees for subscription membership and a report, I found that the report was not only inaccurate but was not up to date, more than two years behind. Then, wanted a fee to be able to download the report in PDF format. Then, wanted an additional fee for more detailed information if I upgraded to a premium account, which I paid. The premium account gave piles of information about neighbors and friends of the person I was getting a background check on, of which I couldn't verify. Then, was plagued with pop-ups stating "new information is available", for a fee of course, every 5 minutes. With all the severe inaccuracies, not being up to date and misleading pop-ups, I became suspicious. I did a review search on this company and found a huge, negative, feedback. People were calling this company a SCAM. I immediately cancelled my subscription, notified PayPal to make no further payments to this company.
How do I know the facts about inaccuracies in this companies information? The requested background check was on my daughter of 31 years.
My question is, can I get a refund from this company through PayPal for not getting the service they advertised? I didn't get what I paid for.
