Transaction pending, seller didn't send a confirmation email

[Zeckua]

I ordered an item from Hollister co., but the website had problems in it. After I made the transaction with paypal, Hollisters website gave me an error and I never got an confirmation email from them. PayPal sent me a receipt for transferring money to the seller, but in PayPal it says my transaction is Pending, so my question is this: is the money coming back to me automatically, if the seller doesn't acknowledge the transaction, or do I have to dispute the transfer? I've already contacted Hollister with email as well as from their customer contact form, but haven't yet received any answer (It has been only 2 days tho). I hope the seller will place my order manually and no refunds has to be done. What can I do?

[snowshoe]

All you can do is wait.  If the transaction fails, then the funds will be returned to you. 

When a refund is issued, it does not go to your bank account. Any transactions you want going to your bank account must be initiated by you.

If you paid using your PayPal Account Balance or Bank Account, the refund is credited back to your PayPal Account Balance. Times can vary for many reasons, it can take from 1 day to several days depending on the funding source used by the party doing the refund.

　

If you paid using a credit card, the refund is credited back to that card. That process can take up to 2 weeks for the credit to appear on your card statement.

　

If you paid using a prepaid type card, the refund is credited back to that card however, as many cards are not reloadable, you have to contact the card issuer for assistance with getting the credit reapplied to the card. (Note, the refund time can take up to 2 weeks.)

Refunds are in the same currency and at the same conversion rate as the original payment.

[Zeckua]

Thank you very much for the information! I'll wait....