Unknown Paypal payment taken from my bank
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I've had the below transaction for £14.99 appear on my bank statement. I absolutely did not make this payment so I don't know where it has come from. It has not appeared on my Paypal history/summary, only on my bank account so I can't dispute the transaction via paypal since it doesen't show up in my activity. My bank have said they will look into it for me, however I'm a bit worried about this as I'm thinking it could mean someone is able to take money from me whenever they want? What should I do?
PAYPAL* GUANGZHOU
35314369001

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello @Kaiben,
Thanks for reaching out to us about this unrecognized payment. I know this is an alarming situation and I would like to offer you advice to resolve this issue. If the payment does not appear in your PayPal account, that would indicate that this was a guest transaction. Guest transactions are made by entering in the credit or debit card information along with the billing address at checkout. If your email was used, you would receive a receipt for this payment the day it was processed.
For more information, I would recommend reaching out to PayPal customer support. You can reach customer support by Facebook, Twitter, or phone or email.
- PayPal_Rich
As you slide down the banister of life, may the splinters always point in the right direction.
- Irish Proverb

Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.