Unknown Paypal payment taken from my bank

Kaiben
Contributor
Contributor

I've had the below transaction for £14.99 appear on my bank statement. I absolutely did not make this payment so I don't know where it has come from. It has not appeared on my Paypal history/summary, only on my bank account so I can't dispute the transaction via paypal since it doesen't show up in my activity. My bank have said they will look into it for me, however I'm a bit worried about this as I'm thinking it could mean someone is able to take money from me whenever they want? What should I do?  

 

PAYPAL* GUANGZHOU

35314369001

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PayPal_Rich
Moderator
Moderator

Hello @Kaiben

 

Thanks for reaching out to us about this unrecognized payment. I know this is an alarming situation and I would like to offer you advice to resolve this issue. If the payment does not appear in your PayPal account, that would indicate that this was a guest transaction. Guest transactions are made by entering in the credit or debit card information along with the billing address at checkout. If your email was used, you would receive a receipt for this payment the day it was processed. 

For more information, I would recommend reaching out to PayPal customer support. You can reach customer support by Facebook, Twitter, or phone or email.


- PayPal_Rich

As you slide down the banister of life, may the splinters always point in the right direction.
- Irish Proverb
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