Why do my orders keep getting cancelled?

Chris4Help
Member
Member

i been trying to buy stuff online with my paypal, its been going through and then like 5 minutes later i get a email saying my order was cancelled because of payment information, but just like 1 month ago everything was perfectly fine..

help please

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4 REPLIES 4

sharpiemarker
Esteemed Advisor
Esteemed Advisor

Check your account info and your funding source information to see if they match.  Contact PayPal customer service for assistance as well:

 

https://www.paypal.com/us/selfhelp/contact/call


Kudos & Solved are greatly appreciated. 🙂
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Chris4Help
Member
Member

where do i go to check that?

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

Check your bank/credit card statement billing address info to see if they match what you have in your PayPal profile.  Check card expiration dates.  If those are matching, could be some other issue that we in the forums cannot help you with as we do not have access to accounts so you have to ring up customer service.


Kudos & Solved are greatly appreciated. 🙂
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Chris4Help
Member
Member

Yeah they match, I don't know whats going on but I am going to just call them. Thanks though.

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