see a list of declined payment attempts

EXP17
New Community Member

I need to see a list of payment attempts that have been declined. Is it possible?

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2 REPLIES 2

DPCreations
Frequent Advisor
Frequent Advisor

Where do you expect to find the list?

You would need to contact the payment processor which declines payments, so contact the payment processor directly.

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

You can check to see if they can filter payment declines via the classic site by logging in, scroll down to the bottom, click Help & Contact. Scroll down again until you see the link for Classic Site, click that and it should bring up you transaction history.  Then click more Filters > drop down menu to see if there is a filter for Payment Declines or similar.  

 

If not, then either it doesn't post in your account since the payments were declined and may appear in the sender's account instead.


Kudos & Solved are greatly appreciated. 🙂
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