Getting Card Reader

[cooknkpl]

Everywhere I've looked, it says I must CALL to get a card reader...

I  have been on hold now 1hr & 37 min to get the reader.  MEANWHILE, while on hold I have set up a new account, created a store front, added inventory & done 2 test transactions (I already had a reader) with SQUARE!!!  (and ordered another reader)

I find it unbelievable that I cant just simply order a reader on the site or thru the app - LIKE SQUARE!!!

PLEASE tell me there is an alternative option to order a reader besides trying to get thru to their obviously pooly stafffed call center!  (As a former Call Center/CS Consultantm, and cant even imagine what their Abandonment Rate and Avg. Spped of Ans is!)

[snowshoe]

After you install the app, you are prompted to order the reader, did you do that?   You can also order the reader by contacting customer support - this can be done via email, phone (1-877-569-1136) or through Twitter @AskPayPal or via Private Message on their Facebook page at https://www.facebook.com/PayPal

And you can also get your reader at the follow retail locations:

https://www.paypal.com/webapps/mpp/credit-card-reader-store-locator

For us it was quite easy, we downloaded and installed the app, ordered the reader, completed some additional security questions and received our reader in 7 business days - did not have to even speak to a human.

[cooknkpl]

Yup...and never received it.  Hence the call to "support".  And in case you missed it in my post, (which prompted my post), I DID call C/S, and was posting at the point I had been on hold 1 hr & 20 mins.  Finally at 1:40 I hung up & emailed and received a response & a re-order.  I think I'll stick to PP for digital invoicing & keep using Square for my CC swipes.  Much less complicated and EXCELLENT support.