History of my Paypal Extras Mastercard transactions

bufford
Contributor
Contributor

I lost my Paypal Extras Mastercard, so I ordered a new one. 

When it arrived, history of my card transactions has disappeared from paypal website and I don't see it anymore. I can see PDF statements, but it's no longer in Activity section, where I could download transactions before for custom periods.

I emailed paypal several times, all the time they either show me how to see PDF statements (which I already know how to do) or respond with standard email that I should call customer support number for card support, but when I call that number they tell me it's not up to them, but it's about Paypal. 
After emailing 4 or 5 times to Paypal support and getting the same answers that don't help, what else should I do to make sure the right person will see my issue?

 

 

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2 REPLIES 2

DPCreations
Frequent Advisor
Frequent Advisor

When you call, ask for the right person, and keep on asking until you get to that person.

 

Question:  Is your new card the same or different number?

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bufford
Contributor
Contributor

It has different number. 

Yeah, I tried calling multiple times, they just keep sending me to people who can't solve the issue. 

 

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