Why is my available balance $0, my credit line is $385, however my balance is only $58?

kmaggard
New Community Member

My available balance is 0. My credit line says $385. But it says I only owe $58 to pay it off. 385-58=327. Shouldn't I have 327 available? Please help! I was planning on using this today.

Login to Me Too
1 REPLY 1

PayPal_AshleyM
Moderator
Moderator

Hey kmaggard,

 

Do you have any active 6-month no-interest promotions currently? Did you recently make a payment? If either of these are the case, the remaining balance wouldn't show available. The no-interest balance would need to be paid off in order to be available, and if a payment was recently made it may take some time to reflect on the balance.

 

If neither of these is the case, then we'll want to look into this. Please contact us so that we can ensure this is addressed.

 

- Ashley M


If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.