Returned Goods to seller and Paypal say invalid tracking and closed case

[mirc1999]

I sent some faulty goods back to a seller in China on 16th July

Paypal then sent me a e-mail on 23th July saying invalid tracking number and closed the case, say I'd have to work with the seller, I've no chance of getting anything back, why would they refund me ???

So I'm down $195 plus £18.55 postage back to China

The tracking is valid and a have the post office tracking number, how can I give them this now ???

Why did they do this ???? 

Why did they ask me again for tracking ???

Protecting buyers my backside, Paypal you are a joke

[lancelotme]

what kind of tracking nymber did you give Paypal?

It has to show it has been delivered to the seller in China,online viewable,trackable

[mirc1999]

The tracking in viewable on the Royal mail tracking website,

Latest update: It's on its way

Your item, posted on 16/07/16 with reference RU617063712GB has arrived in BEIJING CHINA and is being processed for delivery.

[mirc1999]

So it's in Beijiing China now , it's can take up to 4 weeks to arrive, China post is very slow

So why did Paypal close my case I've send it back and have the tracking reciept here

[William9]

PayPal's processing might be automated and if for some reason their systems won't correctly recognize tracking etc. they will automatically close cases. I've read several stories where PayPal's systems have not recognized provided tracking number and money has been lost. I don't know if you can appeal and actually get a human to look into the case.

[lancelotme]

it is not good enough to show you have shipped or it is in China,it has to be delivered to the seller.

Will the kind of shipping you use  show 'delivered' in China? 

If it does,you can appeal and ask for more time.

[mirc1999]

Yes it will show delivered as it's a tracked service 

[mirc1999]

Royal mail airmail it to China then it's down to the China post to complete the delivery

I'm a ebay seller and use Paypal alot

I have never seen Paypal deal with a buyer in this way in 13 years on ebay

They have had thousands of £ off me

Buyers normally don't have these issues when claiming, normally sellers come second

Buyers are fully protected, well not this time Paypal you are a joke

[lancelotme]

---

@mirc1999 wrote:

Yes it will show delivered as it's a tracked service 

---

it will or it has been delivered?

first,track again to see if it said 'delivered'.second,check if this is the address registered with Paypal.

if this is an Ebay transaction,why Paypal,why not Ebay?

Where did you get the return shipping address?

[lancelotme]

This is from Royal mail tracking-

Latest update: It's on its way

Your item, posted on 16/07/16 with reference RU617063712GB has arrived in BEIJING CHINA and is being processed for delivery.

------------------------------------------------------------------------------------------------

so it has not been 'delivered'.