Hello,
I've been issued a chargeback dispute from a suspicious eBay buyer (I'm the seller). I've been given a certain amount of time to respond to the dispute with evidence. I suspect the buyer is either a scammer or changed their mind on a purchase for an eBay auction that indicated no returns were accepted and is now trying to create elaborate deceptions to get out of the purchase.
The email from Paypal states: "If you have any additional information to help us resolve this case, please log in to your PayPal account and go to our Resolution Center to send it to us by April 5, 2018."
I also found this help section online: https://www.paypal.com/us/selfhelp/article/how-do-i-provide-additional-information-or-evidence-to-he...
It says:
Here's how to upload a document to the Resolution Center.
- Go to the Resolution Center.
- Click Resolve next to the claim.
- Click Resolve Complaint on the Claim Details page.
- Select I will provide other evidence for this dispute by fax, file attachment, or note and click Continue.
- Follow the prompted steps
However, when I login and go to the Resolution Center there is no such link or button "Resolve Complaint". The status is "Under Review" and the only actions are "View". When I click "View" and go to the details page I get a description of the dispute, case details, and a list of my responses.
There is no place anywhere to respond, upload evidence, etc.
How am I supposed to respond within the supplied time frame when the Help is inaccurate and there are no visible links to respond and/or upload documents and evidence to dispute the claim? This seems like a complete system design failure.
Does anyone have any experience with this?
Thanks!
