Help With New Dispute Scam

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I am posting on behalf of a friend who wants to maintain annominity until this is resolved.

Today my firend received a Paypal (not Ebay) dispute that claims an item was not received.

The dispute did not come from ebay and is not in the Ebay dispute resolution system.

The dispute states and Ebay item number that can be found on Ebay and which shows that the item never sold.

The friend never recevied payment from this 'buyer'.

Pyapal has frozen the funds in the amount of the dispute.

How does someone submit an 'item not received dispute' if they never purchased or paid for an item?

When my friend called Paypal the agent wanted my friend to 'prove' that he never received payment (the fact that the account history shows no payment received was not good enough for this agent).

The Paypal agent did not understand when was meant by the fact that the ebay item number is for an item that ended without ever being sold.

How can this type of dispute get into the Paypal dispute system?

How can Paypal not take responsibility for this?

Is this an inside job and the agent my friend spoke to part of the scam?

Thank you!

[Whac-A-Mole]

did your friend look into his account/resolution center/open and closed cases to see if there is a case open?

Is the ebay listing number belonged to your friend?

[Temp20220722W]

The PayPal dispute for non receipt of item appears only on PayPal in the non-eBay section.

the eBay item referenced I the PayPal non-eBay dispute was a listing by the same person of the PayPal account but the item ended without being sold.

sellling outside of eBay was not done and is a violation of eBay rules as it circumvents eBay fees and this seller is moderately active with over 3,000 positive feedbacks.

never saw this scam before and would like to understand how it happened,

but this reminds me why I do not link my bank account to PayPal... they can not be trusted.

i have to pay a fat fee to get my money sent by check but my risk is only the balance of my PayPal account and not my bank account when they **bleep** up.

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@sumiko wrote:

Sometime a seller and buyer agree to complete the transaction outside Ebay,like seller would send a Paypal invoice for the ebay item and the buyer paid,then seller goes into his Ebay account and end the listing.

but for the buyer to file a dispute with Paypal,he must first find the payment he made to the seller and then open a case.

if your friend is named in the dispute,then the email addrss of the seller is his PAYPAL account ID,then where is the payment?

ask him to see if it is pending?can he search his own activity by dollar amount and date?    

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It appears that I hurt your feelings.

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DP you are once again making assumptions and completely dismissive of even the possibility of PayPal simply **bleep** up or having an error or a fraudster at work.   there is no payment in the account from the person who filed the dispute nor is there a payment form anyone else in the amount of the dispute.  And no PayPal transaction ID is associated with the dispute.   It appears to be a PayPal scam or serious error in their system.   The fact that it is a non-eBay type claim that references an eBay item that was never sold makes this look like a total scam.  The fact that an PayPal dispute was submitted and not an eBay dispute agin shows this to be highly suspicious.  Hopefully the agents in Paypal's fraud department are better trained than the regular staff that were unhelpful and illogical and just wasted their and our time. 

[Whac-A-Mole]

Is the Paypal dispute email your friend received come from Paypal?

does it end with @ paypal.com

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@sumiko wrote:

Is the Paypal dispute email your friend received come from Paypal?

@DoeS it end with @ paypal.com

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Not referring to any email messages.  Not sure where you are getting that.

talking about logging into PayPal.com and looking in the dispute resolution section and seeing this baloney claim for no receipt of item in the non-eBay section that is from a person I never received any money from and an amount that I also do not have in my PayPal transaction history.

[DPCreations]

I can only make assumptions since the full details are not disclosed and you are not providing direct answers to questions.

[Temp20220722W]

dPC,

i apprecite you trying to help but clearly we are not communicating well so I ask you kindly to not reply any further.  I felt I was candid complete and direct with my initial statement and in trying to answer your questions.  I feel you come from a position that PayPal can do no wrong which I find as an absurd premise.  I appreciate a healthy skepticism of the claim of a person like myself but yours  borders on just being rude.  People make mistakes, and that can be me, my friend, or the people at PayPal.   Will see what the fraud department says and if they are unhelpful just close the account.  If you can't trust a bank with your money, and can not trust them resolving a glitch in their system then your only choice is to not do business with them.

[DPCreations]

Your initial statement lacked orderly details and your following comments and lack of details indicates you are not really willing to get the bottom of the issue and your friend is apparently in hiding for some some strange reason.  It seems a hopeless cas without your friend explaining information.  So it really is a waste of time to try to help a party who doesn't really want help.

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@DPCreations wrote:

Your initial statement lacked orderly details and your following comments and lack of details indicates you are not really willing to get the bottom of the issue and your friend is apparently in hiding for some some strange reason.  It seems a hopeless cas without your friend explaining information.  So it really is a waste of time to try to help a party who doesn't really want help.

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DPC, I asked you once politely, but that did not work.  Let me ask you more directly.  I don't want YOUR help.  What you think is helping is actually not.  You fact state that you admit that you failed to comprehend my initial post should tell you that you should not reply, but you did anyway in a rather rude and unhelpful way.  You obviously are a great fan of Paypal but they do make mistakes, and I don't just mean letting you post here 😉

This is my first time here so if there is a way to block a user then please add me to your blocked user list and I promise to do the same for you.