Cannot delete inactive credit card.

farmert
New Community Member

I have pending transactions against a closed Mastercard. I have an open Mastercard added to the list and set as "main" card for purchases. But I cannot delete the closed card because of these transactions. I need to move the transaction to the god card. Any ideas?

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3 REPLIES 3

farmert
New Community Member

I had to call support. The agent on the phone had to delete the card. If the transaction shows as denied against an inactive or closed card, the system will not let you delete that card. The PayPal agent has to remove it from the system.

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WisdomSeeker
Contributor
Contributor

Thanks for giving some direction on this issue. Smiley Happy

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WisdomSeeker
Contributor
Contributor

I'm having this same exact issue.  I'm glad to know that I'm not the only one confused by thisSmiley Happy

 

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