E mail error notification

[69meano]

I have called and e mailed tech support for 7 months now trying to get a fix for a software error on Paypals server.

Everytime I access my account I get a Notification box with a red triangle stating.."we can not delivery important account information and notifications to my email Please change or delete your e mail "

I have done  everything support has suggested and waited for it to Correct it self.

I removed the e mail address in question from my profile and stiil get this notification about this e maill address.

I have sent a screen shot and it was sent to engineering,still no fix.

I get this on any computer at any location,so is clearly a PAYPAL software issue.

How do you gat a level of support that can correct this 7 month old issue fixed?

[MessieBessie]

Have you tried just adding a whole new email to your account and deleting the old one?    then take the old one (after removing) and open a new account just to see if you get the same errors?   Have you contacted your email carried to make sure PayPal is NOT blocked from your account?  You might have done so w/o realizing it?   I'm not sure what else to tell you.  I am pretty sure you are frustrated with the whole mess.   It might be worth just adding a new email and getting rid of old one to save  you some grief.  But I'd have to open a new account just to see if it worked on another (Possibly something in the tech end messed up on that particular account?)......  You should call and have a rep sit with you through this whole process.  Just remember its not his/her fault, but I'd be they'd try to figure it out. Good Luck

[69meano]

YES removed e mail Yes my e mail provider is not blocking Yes it exists no matter what Yes notifications have been unchecked....Now you see why 7 months later I still have this issue which is PAYPAL software on THEIR site

[sandypurins]

@69meano

Try this... use this link - https://www.paypal.com/cgi-bin/customerprofileweb?cmd=_profile-notify - to go to your "Notification and Information Sharing choices" page... change all your notifications and click on the orange "Save" button.

-Sandy

[69meano]

yes have done thius Thanks for the insite all-I just need help from support ti fix THEIR problem