How do I edit my profile?

johnnyretro
New Community Member

 Hi, We've just subscribed to Paypal Payments pro & I'm trying to add users so that they can access the virtual terminal. The pdf info tells me to click on my profile tab & then click Account information - done. In Account Information, it tells me to click Manage Users. I can see Manage Users, but it doesn't allow me to click on it to change anything. Is there something I'm missing as I've accessed this area before but from a completely different looking screen.

 

Hope someone can help me Man Sad

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1 REPLY 1

Krystin1
Contributor
Contributor

Hi @johnnyretro

 

Welcome to the PayPal Community Help Forum. 🙂

 

I understand that you are attempting to add users to the PayPal account. It is important to know that the Manage Users option can only be accessed and updated from the main owners PayPal account by using the owners log in information. Please log into the main PayPal account using the email address and password set up as the owner of the PayPal account. Click on the gear at the top right corner of the screen and select Profile and Settings > My Settings > Click Update next to the Manage Users section. This will allow you to add a new user to the account. Feel free to contact PayPal Customer Support by phone, email, Facebook or Twitter if you need further assistance. 

 

- Krystin 

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