Can't register my bank account (HSBC) - "Your Bank Account is now blocked"

[ElectricBlueM]

Hi. I'm struggling to register my bank account (HSBC Hong Kong) to my PayPal account (Hong Kong) last 15 months. When I fill details of my bank account then click enter, this message below appears.

"Your Bank Account is now blocked. Please fill in the form below to contact our Customer Service department for help unblocking and setting up bank funding."

Then I filled in the form that the message above says, but nothing happens. I wrote emails to PayPal Hong Kong team and submitted help requests to them again and again. But the only reply I receive were FAQ list sent by PayPal system automatically. I know so many users are struggling with this 'bank account reg' issue for years, without decent support by PayPal.

I, funny thing is, worked for PayPal for years in the past but never heard of this issue internally. Wishing PayPal take decent action to support helpless users suffering from this critical & fatal disaster.

[ElectricBlueM]

I received this message below from PayPal Customer Support, but this is just 'standard instruction'. Appreciate if you provide me a solution for my 'non-standard' issue. I guess the solution is 'resetting my bank account' with PayPal internal 'Admin Tools'. Thanks in advance.

Reference: Solution for another similar trouble

Quote from email received below =======

As spoken, below is the steps to add bank account.

Here's how to add a bank account to your PayPal account:

1. Log in to your PayPal account.
2. Click Business Profile icon beside "Log Out".
3. Click Profile and settings.
4. Click My money.
5. Click Update beside "Bank accounts" and then click Add.
6. Enter the requested information and then click Continue.
7. Review your information and click Save.

The branch code and bank account number are usually printed together on your bank card. The branch code is usually the first 3 digits of the account number.

The bank account number you need to enter on PayPal should be 6 to 9 digits, excluding branch code. For Branch Location, you don't need to use detailed addresses. You may use the road name or the commercial building's name instead. For example, 'Des Voeux Road' or 'Ma On Shan Plaza.'

Please make sure the names on your PayPal account and your bank account match each other. For accurate bank account information, we recommend that you contact your bank.

If you do require any further assistance never hesitate to reach out to us.

I will like to take this opportunity to thank you for your continuous support to us and using PayPal for your online payments.

Do check your email as PayPal will constantly send emails to our customers on the latest information pertaining to their accounts.

I hope that I have provided you with excellent service. I personally welcome your feedback and hope you recommend PayPal to your friends and family. We are committed to making your experience with PayPal pleasant and rewarding. Thank you for choosing PayPal.

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[Whac-A-Mole]

Has this bank account been registered before,say with another Paypal account?

[ElectricBlueM]

Thanks Sumiko-san for catching me.

The answer to your query is 'Never'. This bank account has never been registered for other PayPal accounts.

Thanks.

[ElectricBlueM]

Resolved.

An able Customer Support staff kindly called me and I have successfully added/linked my bank account (HSBC) to my PayPal account finally. This below is what I got in the end of successful linking, FYI.

[godwina]

I have a similar problem, can this paypal operator call me too. I have sent messages upon message to resolve problem but no way

[godwina]

I have a similar problem, can this paypal operator call me too. I have sent messages upon message to resolve problem but no way.

[ElectricBlueM]

Hi godwina,

You'd better make a phone call to PayPal Customer Support. I also submitted messages with online query form but got no response but automated meaningless replies, so I finally made an international phone call to support. Then a supportive lady in Malaysia called me back.

I guess, as an ex-PayPal employee, this problem has not been shared enough even in PayPal team, so they take care of it only when they get proactive support request. The cause of this seems to be a gap between their backend system and frontend system. Their backend system refuses adding a bank account when their backend system stores it although it is not visible to users with frontend UI. Guessing they remove bank account data in their backend manually once, then users can add one.

Wishing your overcoming it soon.