Here's what we do know:
Here's some info on how to remove a card and why you may not be able to.
Here's how to remove a credit or debit card:
* Log in to your PayPal account.
* Click Wallet at the top of the page.
* Click the card you want to remove.
* Click Remove card.
A few things to keep in mind:
* You cannot remove a card if you have a pending transaction or if your card was the backup payment method for a recent instant bank payment. Wait a few days and try again.
* You may not be able to remove your card if you have a negative balance in your PayPal account. In this situation, you must bring your balance to zero or higher to remove your card.
* If you remove your only card and have a confirmed bank account, you’ll no longer be able to make instant bank payments. Instead they’ll be sent as eChecks, which take 3 to 4 working days to process.
* You may not be able to remove your card if you have a negative balance in your PayPal account. In this situation, you must bring your balance to zero or higher to remove your card.
You may have to contact customer support for assistance but, before you go forward with doing that, try deleting your web browser's cookies, temp files, history and cache, then close your web browser, reopen and retry what you were doing. Another option is to try a different web browser. If you still have the same issue, then contact customer support to see what they can do from their end. You can contact them by clicking on the Help link, on the next page, click on Contact Customer Support, from there you can phone.
