Avast warning when logging in to PayPal..help!

pjwy
Contributor
Contributor

I'm getting a 'Malware Blocked' warning every time I try to log in to PayPal.The infection is: VBS:Malware=gen  Action: Moved to chest and advice that ' nofurther action is required'. The notice goes on to say that 'The threat was detected and blocked when the file was created or modified'.

 

Have never had this problem before and wonder what...if anything...I should try to do about it?

 

I can still access the various stages of PayPal after logging in but the warning/advice keeps cropping up.

 

Any info or advice most welcome...thank you.

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4 REPLIES 4

Girdle
New Community Member

I have the same problem, avast is bring the pop up with every stage of paypal, its so annoying, I have sent email to paypal to let them know.

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pjwy
Contributor
Contributor

Could you please tell me the email number you sent message to? I'll send one too.Thanks.

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ellarose1234
Contributor
Contributor

I'm getting the same thing and can't find a way to forward the email to Paypal. 

 

Have Paypal returned any advice to anyone on here?

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PayPal_Donna
Moderator
Moderator

Hi there,

 

Thank you for bringing this to our attention.

 

Any time you receive an email about activity on your PayPal account, the safest way to confirm the emails’ validity is to log in to your PayPal account via the PayPal website (not using the links in the email received). Any of the activity reported in the email will be available to view. When you receive a payment, you’ll see the money in your account right away. Even if it was placed in your pending balance, you’ll see this.

 

If you still have those emails, please forwarded to review@paypal.com.

 

-Donna

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