Mystery PP payment taken from Santander A/C

[ferrispedro]

I was looking at my Santander a/c yesterday and noticed an unfamiliar PP purchase? of £20.66. This is not showing in my PP a/c. Santander say it looks legit, what do I do next? TIA.

[kernowlass]

@ferrispedro

If you bought something online with a debit or credit card and did NOT log into your paypal account then of course it won't show on your paypal account.

However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement as you would have paid as a 'guest buyer'.

[ferrispedro]

So how do I find out what I have "bought" if there is no record in my PP a/c?

[kernowlass]

@ferrispedro

Well its no different than finding out anything you buy with a credit card.

You look on your card statement and ask them for more info if you need it and want to query a transaction.

[ferrispedro]

Obviously! The first thing I did was ask Santander to identify the source. They advised me to contact PP. Just how in hell do you contact them? it would be easien to contact Lord Lucan.

[kernowlass]

@ferrispedro

Ways to contact customer services.
>>

1. You can click on help / contact and use the message centre option in the blue band at the top of the page.
2. You can click on help / contact and use the phone option in the blue band top of the page.
3. You can send them a p.m via their Facebook page @ www.facebook.com/PayPal
4. You can send them a p.m via their Twitter page @ AskPayPal for Twitter
5. You can use the message centre in your paypal account.