PayPal taking money without a transaction

[Denise23]

I've tried to get help from PayPal but since I can't use a phone (hearing issue),  there is no facility to communicate and the Twitter drones don't seem to actually have access to the account and refer me back to the telephone us page.

My bank statement shows £7.97 taken by PayPal.

There is NO transaction on my PayPal record to account for it.

All possible combined charges have been accounted for.

This looks like a mistake since there is no transaction for it, but the system won't let me through without a transaction to report. How do I get email contact or something accessible to me to get this sorted out? I'm considering court action at this point though I'm asking my bank for a chargeback. PayPal can't just take money from accounts willy-nilly with no explanation and expect to retain customer trust.

[kernowlass]

@Denise23

If you buy something online and do not log into your paypal account to do so but use a card then it won't show on your paypal account.

BUT the seller may be using a Paypal card reader to process your card payment and so it will show on your bank account as paypal.

That would be paying as a 'guest user'.

[Denise23]

That would be a great explanation and I will certainly remember it for anything that comes up in future.

However, that isn't what happened this time. I had no record of the 7.97 on my personal records, which I recognise can be fallible, so after reading your message I did a search on the amount on my email which gets receipts for anything I buy on line. Nothing before 2012 in that amount.

Just to be sure, I went through manually to find any purchase receipts from that period of time. There just isn't anything in that amount or anything not accounted for. At this point I'm regarding the money as stolen by PayPal since they won't investigate. After all my bank details would be on my account, identified by my email. There is no excuse for insisting on telephone communication only. It's disabled discrimination and illegal.

I may have to go to the media or even a lawyer for a paltry amount to bring public attention to the issue.