Wrong account name and addess

[Clemstone]

hi, I'm hoping somebody can help me, on the 1/1/16 I purchased an item from ,Izabel London, I paid by PayPal. ,I was so busy Trying to clear rubbish up I never checked it, so I just naturally thought it would be okay omg how wrong can you be. As I had heard nothing by Sunday I decided to check. When I looked on the order it had account name as Boots Chemist and the delivery address as Boots Chemist.

i have today tried to purchase an item from the same company and sure enough up came Boots Chemist.

it is only with this company as I have checked all my other purchases and they all have the right name and address on. Mi had bought something from Boots but that was days before and I had made other purchases after that and they were okay.

can anybody tell me how this happened, I'm totally confused.

lynn

[PayPal_david]

Hi there Clemstone.

Thanks for reaching out to us in regards to this. I'm sorry to hear what has happened recently on your account.

I think your best option in this case would be to contact us directly so that we can look into this further on your behalf.
 

If you call our customer service team on 0800 358 7911, we will be able to look into this further for you and try to advise you what exactly has happened with the recent payment on your account.

Please let us know how it goes.

David.