someone else invoice on my account

[jj862]

Have received an email from paypal about transaction to be made on my bank account, payment has been sent to ebay Europe Sarl which is monthly fee if you post something on ebay but this month I didn't post anything, I have received an invoice from ebay of 0£ but paypal sent payment of £39.65 i think i got mixed up with someone else account so how can a get a refund and make sure that it wont happened againg next time coz i dont want to pay for invoice which doesnt belong to me, can paypal make sure that money its has been taken are from correct debit/credit card or bank account!!!, thanks

[PayPal_david]

Hi there Jj862,

What you should do first of all is check your eBay invoices in order to determine if you can see this payment has been debited from your PayPal account due to your recent sales on eBay. If you are unable to see this invoice on your eBay account, you should try contacting eBay directly for more information.

Here's how to view your invoices:

1. Go to www.ebay.co.uk and log in to your account.
2. Click 'My eBay' at the top of the page.
3. Click the 'Seller Account' link under 'Account'.
If you don't see that, you're using a different version of My eBay. You just need to click the 'My Account' link on the left side of the page.
4. Click 'View invoices' under 'My Seller Account Summary'.
5. Select the invoice you want to view from the drop-down menu. Your fees, credits, and payment details for that period will be displayed.

Here’s how to contact eBay Customer Service:

1. Go to www.ebay.co.ukand log in to your account.
2. Click ‘Contact us’ near the top of the page.
3. Enter your issue under ‘Tell us about your problem’
4. Click ‘Ask.’
5. Select a topic that addresses your issue, ask another question, or click ‘select your topic’ to choose from a list of topics.
6. Select the topics that match your issue.

• Click ‘Email us.’ Enter your question or concern and click ‘Send.’
• Click ‘Chat with us.’ Enter your information and click ‘Start Chat’ to talk to a live agent online.
• Click ‘Call us.’ You’ll have 15 minutes to call eBay.

I hope this information helps,

David.