trying to submit a change of address.

silvamayflower
Contributor
Contributor

I have just tried several times to change my home address.  I clicked edit and was able to put in my first line of address.  After some effort it also accepted my new town and county.  However, after several attempts of trying to enter a new post code I am now rather cross.  The page returned to me tells me I havent changed any details, and my details revert to the old post code.

Login to Me Too
1 REPLY 1

PayPal_david
Moderator
Moderator

Hi Silvamayflower,

 

If you try and edit one line of your home address, it may not work successfully for you. If you try to edit two lines of your home address, it should go through without any problems for you. So, if you change the house number, area and postcode, it should go through. Then you can edit the other two lines back to what they were and it should work for you.

 

I hope this helps,

 

David.

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.