Sorry, we can't add this card. Please try adding a different card to your account.

[goughyneedshelp]

http://gyazo.com/384bdbe4dab9ebb10422feb25df0b62d

why on earth am i getting this ?  please help ;(

[PayPal_Sophie]

Hi goughyneedshelp,

Welcome to the Community Forum! Sorry to hear about the issues you're having with adding your card.

From the error message details you've provided, it sounds like we may need to reset your card,, as a card can become disabled for a few different reasons. However, the good news is that this type of issue is usually easy to resolve.

We can definitely take a closer look at this for you if you can contact Customer Support directly, as we can't view your account details from here. You can find our contact details by clicking on 'Contact Us' at the bottom of any page when logged in.

Looking forward to hearing from you,

Sophie

[Jimmysansano]

Been experiencing this for a week and tried to contact paypal service for how many times but they are not helping!

[PayPal_Anna]

Hi Jimmysansano,

Thank you for posting and welcome to the Community Forum!

I’m very sorry to hear this.

In that situation as Sophie said, the best solution would be calling PayPal Customer Services by clicking onto Contact us on any PayPal page as they will be able to re-enable the card for you which will allow you re-adding it. Please make sure that you type in the verification code only once to prevent blocking the card again.

We also provide support via Social Media (24/7). You can contact us directly on Twitter @AskPayPal or on Facebook at https://www.facebook.com/PayPalUK.

Hope it will get resolved soon.

Anna

[Onyxacek]

Hello, I'm having trouble with adding my card. I'm currently solving it with my bank, but I wanted to ask you. Is it possible that my card can be linked to my old (unaccesible) account ? What to do next ?

[PayPal_david]

Hi Onyxacek.

Welcome to the Community!

Yes, it is possible that your card may be added to another PayPal account if you had a previous one. 

If you think this could be the case, I would advise you to try contacting us directly via Twitter @AskPayPal or via Facebook https://www.facebook.com/PayPalUK and we can look into this further for you.

David.

[cepan]

I can't add my credit card because you blocked it.Please unblock it.I sent message in PM on facebook.

[PayPal_DavidR]

Hi there,

Welcome to the PayPal Community. oh no. I'm sorry to hear this. I'm afraid we would not have access to your acocunt here, however if you have sent a Facebook message it will be looked into for you there.

-David R

[anubiste]

please help how can i solve this issue.my bank give me your 4 number code and my card is 1 week old.i been trying several time to add my card but .this message keep on going.

[Dimon81]

I have the same problem:

"We can’t add this card. Try adding a different card to your account".

I tried two different cards! Both do not work.