Hi,
Must mention the costumer service is really useless, bad and so difficult to contact and have some actions made once really needed.... I don't have these difficulties with other brands that provide similar service, that's really a pity.
As for the issue, yesterday I added another bank account to my be linked to my PP account so I could withdrawal some money to it in the future. As a weekly basis I withdrawal some money from PP to my bank account, so after adding a new bank account I went in and withdrawal money from PP to my bank account, in which I was aiming to withdrawal to my regular "old" bank account and not the one I've just added... apparently once you connect another new bank account to you PP, the "smart" system makes it your default account for withdrawal, and so I didn't notice that the recently added bank account was the one selected when I press next on the withdrawal process and ended up with unintentional action of withdrawing to the wrong linked bank account. Now it is getting funnier when I realized that I had a mistypo in the branch number when connecting that new bank account prior, so funny case ended up with an even worst situation, not just withdrawing to an incorrect bank account but also to a totally incorrect bank account details as the branch number I've put in is wrong, leave the fact that as I mentioned I was aiming withdrawing to my "regular" bank account that I've been using since forever. Since the action I've made was for a just added bank account, it said the system will need 24/h to **bleep** since it is a new bank account. So I was glad and happy thinking I will just contact costumer service and it will be easily taken care off, funny me.
Paypal customer service experience (In which I called after realizing that the quiet messaging service is just for the show, by the way up until now didn't get any respond from that system pffff) was so bad and so unhelping, first call ended up waiting 30 min on the phone after a promise that she is advising some higher position person in charge, apparently she just transferred me the idiot to god know where and I've ended up in a totally wrong place. So I explained myself all over again, thinking ok lets be polite it will get fixed, and the only thing I got is that she will file a ticket to the holy back-office that can't be reached by phone since it is so holy and they usually reply within 24/h, I told the nice lady that this is crucial as I'm saying as a costumer who pays tons of fees using paypal, contacting her to assist me as I made a mistake and wrote the wrong branch number and that this action is on pending status so I'm assure PayPal from their side can do something to stop it, cancel it or at least for crying out loud change the details so the correct bank from my connected bank account will be chosen, I even told her, here take some more commission on that just do your job... anyhow got the same answer, back-office bla bla 24/h and said that I have around 50/50 percent chance that they will be able to do it or not... which is so damn ridiculous, the action is on damn PENDING status from pp side, so why not helping a costumer who made a typing mistake and hear him out and handle it I really do not understand. I use other same service providers, pioneer etc and I've never encounter in a system that doesn't have a fallback process in case a costumer place a wrong withdrawal like it is almost 2018?!? Anyhow, called today again, got an answer that this is what it is and that basically I should pray to the lama that the money will bounce back in my PP balance as I typed the wrong branch number, or, alternative, I should contact the bank and tell them to ignore this transaction, and again a reminder the action was still on PENDING!
Long story short, the action went to be "Completed" instead of "Pending" couple of hour ago and I basically have no one to talk to, even though we pay so much commission and paypal is very amazing with slogans for being so safety and helpful.
Rest assure that I'll have to do a serious consideration of moving away to a more commission justified similar service.
