Email Complaint Form.............

[RedZone]

Filled out the complaint form twice on both occasions it has asked for different things like the phone number and the signature. I resolved the phone number but  I am unable to insert my signature at bottom of form. Have they deliberately made it difficult for customers to contact them via email. I can't afford to call them. 

This is ridiculous I need to contact them so that I can get a refund on a transaction.

is anyone else having these problems?

Anyone got the direct email address so that I can go through my own email account to post my message to them?

[kernowlass]

You can only contact them via contact us bottom of paypal pages.

But if you need a refund for a transaction then file a dispute.

[RedZone]

Thanks for the reply. I will give the vendor a few more days as he may have been away on holiday. If I don't get a response from him to sort the refund out then how do I file a dispute?

[kernowlass]

File for item not received via the resolution tab in your paypal account > put in what has happened and give the seller a few days to refund (do not close the dispute until you have your item or a cleared refund) > escalate to a dispute if you don't get the item or refund.

[RedZone]

Once again many thanks for your speedy response. I really appreciate that.

[RedZone]

Ooops just realised that the dispute has to be done in 45 days from payment. As refund was a 60 day guarantee it was over the 45 days. How can I make the complaint to Paypal when the form is not allowing me to submit it? Where will I find the steps to get from a to b to put in the complaint?

Sorry to be such a pain. You can tell I'm an absolute newbie to this!

[RedZone]

Again apologies it seems like I am becoming a serial post stalker. Just tried the telephone number for vendor which Paypal has as point of contact. This does not work and is not recognised. How can he have a defunct telephone number on Paypal? This is not ethical.

I have gone to the vendors website and put in help desk request but his message box does not work so had to leave a few subject line messages. Got an automated receipt of those emails. Will see if he responds.

Waiting to hear from you how I can put in a complaint to Paypal when the Paypal complaint form does not work.

Cheers for all your help.

[kernowlass]

Sorry late reply just got in from work.

If its over 45 days then paypal can't help you.

But if you funded your paypal payment with a debit or credit card then contact your card issuer and see if they will chargeback for you.

[RedZone]

Okay. Many thanks.

[RedZone]

Tried the bank but they have said that they do not do a chargeback on something that was authorised by Paypal.

I'm going round in circles. So even if Paypal have this 45 day complaint window they are not allowing for a 60 day guarantee which  a lot of vendors now offer.

So Paypal have a phone number for the vendor on their payment transaction screen which is not recognised. How can they allow this? The vendor is not responding on any of the emails that it also has on its transaction page.

This is almost verging on the fraudulent. I do want to get a full refund and I believe that Paypal have a duty of care to its customers. Paypal contacted me via email to say that the vendor had called for a payment for his product. So in effect they have indicated that the vendor can be trusted though they do not have the correct information for the vendor on their site.

So please can you tell me how Paypal can take responsibility for their negligence in this matter?